TERMS AND CONDITIONS

 

INTRODUCTION

This document contains the Terms and Conditions that govern the use of this website. TwentyViolets offers this website subject to these Terms and Conditions. By visiting the website or using its services or applications, you accept these Terms and Conditions.

If you have any questions related to the conditions of purchase or the Privacy Policy you can contact us through our contact form

 

SALES REQUIREMENTS AND CONDITIONS

The products offered through the TwentyViolets Web Site are the purchase, by Customers, of baskets, clothing, jewelry, and accessories, by the brand TwentyViolets.

To be able to contract an order from TwentyViolets, the Customer must be older than 18 years.

To order through the Website, the Customer must provide a series of data through the purchase form prior to the contracting, and that will be necessary to manage your purchase order, although it will not necessary be the total registration.

 

PRICE, PAYMENT METHOD AND DISCOUNT CODES

1. Price

The price of the products will be that stipulated in each moment in our Web site, except in case of manifest error. Although TwentyViolets tries to make sure that all prices listed on the page are correct, errors may occur. If an error is discovered in the price of the products ordered by a Customer, you will be informed as soon as possible and will be given the option to reconfirm your order at the correct price or cancel it. If we can not get in touch with you, the order will be considered canceled and full amounts will be refunded.

Prices on the website include applicable taxes, but exclude shipping costs.

Prices may change at any time, but will not affect orders to which a delivery confirmation has already been sent.

All prices shown are final prices, being expressly included the Value Added Tax (VAT), without prejudice that the user will also have information disaggregated of the price of the product.

2. Payment Method

When making a payment with card, the Customer confirms that is of your property.

"Payment cards" will be subject to checks and authorizations by the entity issuing them, but if the entity does not authorize the payment, TwentyViolets will not be responsible for any delay or non-delivery and the sale can not be formalized.

3. Discount Coupons

TwentyViolets reserves the right to edit, at any time, codes or discount coupons to favor certain sales, as well as to carry out promotional campaigns, based on the transport costs.

 

SHIPPING: TIME AND COST

The shipping costs vary according to the place of delivery to different zones, and are calculated automatically according to their volume. You can see the shipping costs once you have chosen your products by clicking on the shopping cart and choosing the shipping method.

It is possible that during promotional periods the shipping costs are free, these and other promotions will be indicated clearly in our online store.

The shipments will be managed through different companies of recognized prestige. Delivery times vary depending on the destination of the shipment. To Spain and the European Community, between 1 to 5 days business days.

The Customer must remember that there are no shipments to PO Boxes, so it is necessary to give exact delivery address details.

To avoid problems in the event that you were not at the address at the time of delivery, we would appreciate it if you provide a contact telephone number with which to communicate.

 

SHIPPING, OUTSIDE EUROPEAN COMMUNITY

The articles offered through this website are automatically available only to Spain and the European Community. For other countries, please consult us through the contact form.

However, as a general rule, all TwentyViolets products can be shipped worldwide.

There is only one problem and it is cost, with the baskets, given that the volume of them greatly increase transportation costs. Therefore, it is not possible to make the purchase directly (for these countries) and you must contact us through the contact form or the following e-mail: info@twentyviolets.com .. The other products have no special problems.

Delivery times for countries outside the European Union can vary between 10 and 20 days.

 

TWENTY VIOLETS PRODUCTS

The data included on the website in each description of the products and services, in their photographs, graphic or iconographic representations or videos as well as trade names, trademarks or distinctive signs of any kind, have a purely informative function. Therefore, TwentyViolets declines all responsibility for the appearance of errors in said information, and will try to take all measures within its reach to correct as soon as possible errors or omissions after having been informed of them.

 

RETURNS AND THE RIGHT OF WITHDRAWL

1. Returns due to manufacturing defects.

The Customer may return to TWENTY VIOLETS, free of charge, any product that presents a manufacturing defect. Taking into account the nature of the products contracted, the Customer will have a period of three days to notify TWENTY VIOLETS, its lack of conformity with standards. If this period is exceeded, any damages will be assumed by the Customer.

The return of products that have manufacturing defects in them will not incur any additional cost to the Customer.

In order to formalize the return, the Customer must contact TWENTY VIOLETS within the three-day time limit, through the Contact Form or the following email: info@twentyviolets.com .. Please indicate the product or products to be returned, enclosing a photograph and a detailed list of defects.

Once TwentyViolets has received the communication from the Customer, it will inform you within 4 business days whether or not to return the product. In the event of a return, TwentyViolets will indicate to the Customer the form of collection or shipment of the defective product to its offices / warehouses.

Each product to be returned must be unused and have all its original labels, packaging and accessories that came with it. In case of failure to do so by the Customer, TwentyViolets reserves the right to refuse return.

Once the product is received and verified defective, TwentyViolets will allow the Customer to replace the product with another of identical characteristics, unless this option is objectively impossible.

In the event that, due to lack of stock, another product of identical characteristics can not be dispatched, the Customer may choose between disolving the contract (i.e., refunding the amount paid) or requesting the dispatch of another model the Customer voluntarily chooses.

The delivery of the product of identical characteristics or of the new model that the Customer chooses, as appropriate, will be realized in 3-5 working days counting from the date in which TwentyViolets confirms to the Customer the substitution of the defective product or the shipment of the new model.

The replacement, the sending of a new model, or the termination of contract will not involve additional expenses for the Customer.

If the Customer terminates the contract, TwentyViolets will refund the entire amount paid to Customer for the purchase of the defective product (including shipping costs).

TwentyViolets informs Customers that the term of the return of the amounts paid will depend on the method of payment that the Customer would have used when buying the product:

- If the Customer has made the payment by credit / debit card, TwentyViolets will refund the amount paid within 15 calendar days, once the Customer decides to terminate the contract.

- If the Customer has made the payment through PayPal, TwentyViolets will refund the amount paid within 24-48 business hours after the Customer decides to terminate the contract.

2. Withdrawl from order

In the event that the Customer is not satisfied with the products received in their order, the Customer, in accordance with article 44 of Law 7/1996 of Retail Commerce, will have a period of ten (10) business days to totally or partially return the order.

However, the Customer will bear the direct cost of returning the product to TwentyViolets, whether the order in full or whether only part of the order is returned.

To formalize the return, the Customer must contact TwentyViolets at the email address: info@twentyviolets.com . Upon receiving such communication, TwentyViolets will indicate the way the order must sent to its offices or warehouses.

The costs of returning the order will be borne directly by the Customer.

The product must be unused and with all its labels, packaging and original accessories that come with it. Failure to do so by the Customer, or if the product has suffered any damage, the Customer agrees that the product may suffer a depreciation or that TwentyViolets may be refuse the return.

Once TwentyViolets checks that the order is in good condition, it will proceed to return all the amounts paid by the Customer.

TwentyViolets informs Clients that the term of the return of the amounts paid will depend on the payment method that the Customer would have used when buying the product and that the guidelines will be the same as those indicated in the Return for Manufacturing Defects.

In any case, TwentyViolets will refund the amounts paid as soon as possible and, in any case, within 18 calendar days following the date on which the Customer has informed of its decision to withdraw from the contract.

Notwithstanding the foregoing and given the nature of the product sold, TwentyViolets will not accept the return of baskets, only changes will be accepted.

TwentyViolets will not, under any circumstances, receive parcels due.

Nor will any changes or returns be accepted in a distribution channel other than those indicated in each case by TwentyViolets.

The Customer should be aware that, due to the character of the cotton used in the manufacturing process, some colors or shapes of the articles may vary slightly in relation to the images displayed on the website.

 

PRODUCT CHANGE POLICY

The Customer will have a period of 10 days to change the product purchased for another, at his choice and which is offered on the Web Site.

To formalize the return, the Customer must contact TWENTY VIOLETS through the Contact Form or the following email: info@twentyviolets.com, indicating the product or products subject to change and the new selection.

The cost of transporting these changes will be FREE for the Customer only in Spain, and for all products except baskets.

 

WEB SITE USE

The use of the Web Site is not allowed for fraudulent purposes, or related to criminal offenses or illegal activities of any kind.

It is also prohibited to send, use or reuse any illegal, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or that implies a violation of intellectual property rights, trademarks, confidentiality, privacy or any other right, otherwise injurious or objectionable to third parties, or whose content contains computer viruses, political propaganda, advertising content, chain mail, mass mailing or any other type of "spam" and, in general, any kind of annoyance or unnecessary inconvenience.

The Customer undertakes to make a lawful, diligent, honest and correct use of all information or content accessed through the Web Site or third-party Web Sites accessed through the Web Site's links, and all under the principles of good faith and with respect at all times to the current legality and these Terms and Conditions.

Likewise, the Customer undertakes not to maliciously or intentionally cause damages or prejudices that may impair, alter the Web Site itself, or introduce or disseminate computer viruses that may cause unauthorized alterations to the content or systems of the Web Site.

TwentyViolets reserves the right to deny access to the Web Site or even cancel orders to Customers who misuse the contents and / or breach any of the conditions that appear in this document.

 

INTELLECTUAL PROPERTY

The intellectual property rights of the page www.twentyviolets.com, its source code, design, navigation structures and the different elements contained therein are owned by TwentyViolets, who is the exclusive exercise of the rights of exploitation of the same in any form and in particular, the rights of reproduction, distribution, public communication and transformation, in accordance with the applicable Spanish and European legislation.

TwentyViolets informs that it does not grant any express or implied license or authorization on intellectual and / or industrial property rights or any other right or property related, directly or indirectly, to the contents included in the Web Site. It is totally forbidden to reproduce the contents of the Website, totally or partially, not even by means of hyperlinks, without the express written consent of TwentyViolets. The unauthorized use of these contents will give rise to legally established responsibilities.

 

PARTIAL NULITY

In the event that any Clause in these Terms and Conditions is declared null, the remaining Clauses shall remain in force and shall be construed in the spirit of these Terms and Conditions.

 

MODIFICATIONS

The information that appears in this Web Site is the one in force in the date of its last update. TwentyViolets reserves the right to unilaterally modify these Terms and Conditions, as well as its privacy policy and any other information. The entry into force of the modifications of the Terms and Conditions will occur from the time of its publication on this Web Site.

 

NOTIFICATIONS

By using this Web Site, you agree that most communications with TwentyViolets are electronic. The notifications you send us should preferably be sent through our contact form.

It will be understood that email notifications have been received 24 hours after a message has been sent. If the Customer believes it has not been received, please contact us again through the contact form.

 

LANGUAGE

TwentyViolets may translate these Terms and Conditions, its Privacy Policy, and any other operating rules, policies or procedures that may be posted on the Web Site. The Spanish version will prevail in case of conflict.

 

POLICY OF SUPPLIERS

As a prestigious and reliable company, committed to providing high quality products to its Customers, TwentyViolets recognizes its obligation to ensure that suppliers act ethically. We expect our suppliers to provide, on a regular basis, an environment that protects the health and safety of employees, in addition to their basic human rights. All providers must comply with their national employment laws and regulations.

 

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions are subject to Spanish law. The parties, in accordance with Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, are expressly subject to the Courts and Tribunals of Barcelona (Spain).

 

CUSTOMER SUPPORT

For any doubt or question, the Customer can always contact TwentyViolets, through the Contact Form available on this web Site, or this e-mail: info@twentyviolets.com


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